Refund policy

Refund Policy

At Cellumove, customer satisfaction is our priority. We offer a 30-day refund policy for eligible returns.

30-Day Refund Window

You may request a refund within 30 days of your purchase date. Items must be unused, in original condition, and in their original packaging to qualify for a full refund.

Refund Process

To initiate a refund, please contact our support team at support@cellumove.com with your order number and reason for return. We will provide you with return shipping instructions. Once we receive and inspect your item, the refund will be processed to your original payment method within 5-10 business days.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defect, damage, or our error.

Non-Refundable Items

The following items are not eligible for refunds: (1) items that show signs of use or damage beyond normal inspection; (2) items without original packaging or documentation; (3) items purchased on final sale or clearance; (4) custom or personalized products; (5) items returned after 30 days from purchase.

Defective or Damaged Items

If you receive a defective or damaged item, please contact support@cellumove.com immediately with photos of the damage. We will arrange a replacement or refund at no cost to you, including return shipping.

Exceptions

Cellumove reserves the right to deny refunds for items that do not meet the conditions outlined above. All refund decisions are final.