Shipping policy

Shipping Policy

At Cellumove, we are committed to delivering your orders efficiently and reliably. Below are our shipping guidelines:

Shipping Timeframe

Orders are processed and shipped within 7-15 business days from the date of purchase. Business days exclude weekends and holidays. You will receive a tracking number via email once your order has been dispatched.

Shipping Regions

We currently ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. Shipping fees will be calculated and displayed at checkout before you complete your purchase.

Order Tracking

Once your order ships, you will receive an email containing a tracking number. You can use this number to monitor your package's progress through our shipping carrier's tracking system.

Customs and Import Duties

For international orders, customers are responsible for any customs duties, taxes, or import fees that may be levied by their country of destination. These charges are not included in the shipping cost and are the responsibility of the recipient.

Shipping Delays

While we strive to meet our shipping timeframes, delays may occasionally occur due to unforeseen circumstances, including but not limited to customs delays, adverse weather conditions, or carrier issues. We will notify you promptly if your order is delayed. Cellumove is not liable for delays caused by customs authorities or external carriers.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within the expected timeframe, please contact our support team with your order number and tracking information. We will investigate and work toward a resolution.